FAQs

Candle Maintenance

With any candle, the first burn is most important. First, candles should burn one hour for every 1 inch in diameter of the actual candle size. Therefore, with Therapy in a Jar 9 oz candles, there should be a burn time minimum of 4 hours to liquefy the entire top layer of wax.

Natural soy candles have a longer burn time than the typically blended wax candles on the market. So, expect 40-50 hours of burn time per candle.

Remember to trim the wick to ¼ inch during the entire life of the candle. This creates a clean and efficient burn maximizing the fragrance throw.

Always burn candles well away from drafts, other heat sources, and anything flammable. Make sure burning candles are out of reach of children and pets. Never leave a burning candle unattended.

Shipping & Processing

Orders are accepted 24/7, excluding the day of and the day after holidays.

Processing of orders takes 3-4 business days. Customers will be notified when processing is complete via email notification.

Orders will be shipped via USPS Parcel Ground. Customers will receive a shipping notification with tracking information once your order is shipped.

To change your order, please contact customer support within 24 hours of order placement via therapyinajarandco@gmail.com or call (843) 790-4975.

Returns

All products are carefully inspected and packaged before shipping. Thus, your candle purchase is non-refundable. Please reach out to therapyinajarandco@gmail.com or call (843) 790-4975 for customer support!

If the product(s) are received damaged during shipment, please contact customer support to resolve the issue.